Snatched

At Snatched ("we", "us", "our"), protecting your privacy is a priority. This Privacy Policy explains what personal data we collect when you use our website and subscription service for personal TikTok Live archiving (the "Service"), how we use and share that data, and the choices you have.

Consent

By using our website or Service, you consent to this Privacy Policy and agree to its terms.

Information We Collect

Account data: email address, password (hashed), username, profile preferences, and referral data.
Service usage: creators you follow for live archiving, notification and storage preferences, event logs (for example, when a saved session starts or ends), and storage metadata.
Public creator metadata: usernames and publicly available profile details needed to provide the Service for creators you choose to follow.
Payments: billing name, transaction identifiers, subscription status, and limited payment details handled by our payment processor. We do not store full card numbers.
Technical data: IP address, device and browser type, operating system, cookie identifiers, pages visited, and request timestamps.
Communications: support requests, feedback, and any attachments you provide.

If we request personal information, we will make the purpose clear at the time of collection.

How We Use Your Information

Provide, operate, and maintain the Service.
Monitor public live sessions for creators you follow and store personal archives.
Improve and personalize features and user experience.
Understand and analyze usage to develop new functionality.
Communicate with you about updates, security, and support.
Process subscriptions and prevent fraud and abuse.
Comply with legal obligations and enforce our Terms.

How We Share Information

We do not sell your personal information. We share information only as needed to operate the Service, including with:

Payment processors for subscriptions, billing, tax calculation where applicable, and invoicing.
Cloud hosting, storage, authentication, analytics, and email delivery providers.
Professional advisers or authorities when required by law or to protect our rights.

Service providers may process data only to perform services on our behalf and subject to appropriate contractual safeguards.

Log Files

We use standard server logs to record visits and requests. Logged information may include IP address, browser type, ISP, referring and exit pages, timestamps, and request metadata. This information is used to operate the Service, analyze trends, administer the site, and ensure security.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and analyze site usage. You can control cookies through your browser settings, but disabling cookies may limit functionality.

Advertising and Analytics

If we use analytics or advertising partners, they may set cookies or collect identifiers to measure performance in accordance with their own policies. We do not sell your personal information.

Third-Party Privacy Policies

Our Privacy Policy does not apply to third-party services, such as TikTok, payment processors, analytics, or email providers. Please review their respective privacy policies to learn about their practices and opt-out options.

Data Retention

We retain account and billing data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Saved live archives are retained according to your plan limits and our storage policy. You may request account deletion as described below.

Your Privacy Rights

CCPA (California)

California residents may request disclosure of data we collect, request deletion, and request that we do not sell personal information. To exercise these rights, contact us using the information below. We will verify and respond in accordance with the law.

GDPR (EEA/UK)

Right of access to your personal data.
Right to rectification and erasure.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent where processing is based on consent.

To make a request, contact us using the information below. We may ask for additional information to verify your identity and will respond within the timelines required by applicable law.

Children's Information

The Service is intended for users 18 years or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take steps to remove such information.

Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

International Transfers

If personal data is transferred across borders, we will take appropriate measures to ensure a level of protection consistent with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated "Last updated" date. Material changes may also be communicated via email or in-app notices.

Contact Us

For privacy requests or questions, contact: privacy@snatched.live